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If your access to Facing the Facts has been restricted in some way, or a post removed or edited or a moderation note posted, using the forms provided on this page is the best way to follow up on these matters. Please select the appropriate category from the list below.
Request clarification, make a comment, or file an appeal
You have the ability to request clarification, make a comment, or file an appeal any corrective action, such as moderation (editing, or deletion) or a suspension made by the staff.
Staff members are trained to make delicate moderating decisions in the best interest of the community by following written guidelines and protocols. However decisions are sometimes made under adverse conditions - such as tight time constraints or when only a skeleton staff is onboard - and, of course, everyone has some biases.
At the same time, we teach members not to take things personally in their real life (that are not personal) and we expect members to do that here. Please take care not be petty or emotionally fragile.
Please decide if it best to ask a clarification questions to help you understand what transpired, or to make general explanatory comments (e.g., I see your point, I didn't intend to create a problem, my intentions were... ), or whether you are appealing (questioning the appropriateness of a staff action).
The entire staff will review your form. This process can take as long as a week. Appeals are often read and re-read by the group and discussed in detail so please write constructively and completely.
Appeals should focus on (be limited to) actions that are not consistent with the community guidelines / policies or on conduct that was humiliating, oppressive, mean-spirited, or vindictive.
The staff will not review the following -
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questions on how other members were moderated or who is at fault in a dispute;
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continuation of a dispute with other members;
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challenges of the validity or appropriateness of the teaching materials or the guidelines..
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Challenges of the authority or qualifications of the staff.
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If an appeal cannot be amicably resolved, the member may be asked to look for a community that better fits their expectations. This is not to suggest that the staff are correct - they may be wrong - but merely an acknowledgement that it's best to move forward rather than struggle with conflicting philosophies.
In addition to short term resolutions to specific situataions, well stated and constructive appeals have resulted in modifications of policies and practices or clarifications of the guidelines down the line. If you make a responsible and constructive point it will be heard and appreciated.
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